Careers at Kemper

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If you're looking to develop and grow your career, we invite you to explore opportunities at Kemper.", "recaptcha_enabled": 1, "companyName": "Kemper", "showLoggedOutNotificationsPrivacyPolicy": false}, "positions": [{"id": 446696047336, "name": "Data Automation Engineer", "location": "Jacksonville, Florida", "locations": ["Jacksonville, Florida", "Chicago, Illinois", "Alpharetta, Georgia", "P&C-LBJ Freeway-Dallas-TX", "Birmingham, Alabama"], "hot": 0, "department": "Systems Administration", "business_unit": "B016E28S - Admin 4, Computer Syst", "t_update": 1701797019, "t_create": 1701561600, "ats_job_id": "R-23-0024924", "display_job_id": "R-23-0024924", "type": "ATS", "id_locale": "R-23-0024924-en", "job_description": "This engineer will be responsible for automating setup, scaling and maintaining production databases (applications in Oracle, Snowflake, Clouds like AWS) Responsible for working with development teams and engineers to provide database design guidance Manage Database upgrades and migrations, while monitoring and improving database performances Provide assessments of data integrity, high availability, data security, and privacy Triage and troubleshoot database issues, drive incidents until resolution and employ measures to prevent recurrence Do capacity planning benchmarking on various databases (Oracle, Snowflake) Develop, implement and maintain automation tools to manage and monitor diverse database technologies that we have at Kemper Use programming languages like PL/SQL, Python, Java, SCALA 2+ years of Experience with AWS (RDS, EC2, S3, IAM etc.) 5+ years of experience as Application DBA Snowflake database experience is a required Working experience with Python Expertise with SQL and Oracle Strong Programming experience in one of these languages: Python/Go/Shell/Perl, PL/SQL or similar languages for scripting and automation. Strong experience in CI/CD (GITLAB, Jenkins) Application DRE in at least one of the database technologies cited above. Experience with databases at TB scale, high throughput and low latency Performance analysis, queries optimization Experience with monitoring and alerting systems AWS Certified Solutions Architect - Associate is a plus but not required Knowledge and hands-on in AI/ML is a big plus. Good experience with DR on cloud AWS cloud (Multi region setup). Bachelor's degree in Computer Science or equivalent experience Excellent written and verbal communication skills, proven collaboration skills, validated collaboration skills. This position is a remote role and can work from a US based home.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://jobs.kemper.com/careers/job/446696047336", "isPrivate": false}, {"id": 446695985062, "name": "Bilingual Retail Sales Representative", "location": "P&C-S Buckner Blvd-Dallas-TX", "locations": ["P&C-S Buckner Blvd-Dallas-TX"], "hot": 0, "department": "Sales", "business_unit": "Newins118 - Retail Sales Representative", "t_update": 1701797079, "t_create": 1701216000, "ats_job_id": "R-23-0024916", "display_job_id": "R-23-0024916", "type": "ATS", "id_locale": "R-23-0024916-en", "job_description": "Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing. communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems. Provides information and works to address customer concerns. Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area. Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current. Process payments while maintaining proper cash handling procedures. May be required to work in one or more retail locations based on staffing needs. Perform other related duties as assigned. High School Diploma or GED required. Six months of Customer Service experience required. Prior insurance experience preferred. Bilingual in English and Spanish required Ability to travel locally Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc. Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience. Demonstration of strong customer service skills. Demonstration of effective oral and written communication skills. Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust. This is an in office position.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://jobs.kemper.com/careers/job/446695985062", "isPrivate": false}, {"id": 446695980407, "name": "Retail Sales Representative", "location": "Reno, Nevada", "locations": ["Reno, Nevada"], "hot": 0, "department": "Sales", "business_unit": "Newins118 - Retail Sales Representative", "t_update": 1701797033, "t_create": 1701129600, "ats_job_id": "R-23-0024914", "display_job_id": "R-23-0024914", "type": "ATS", "id_locale": "R-23-0024914-en", "job_description": "Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines, and policy billing. Communicates policy status, underwriting rules, and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems. Provides information and works to address customer concerns. Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area. Keeps informed regarding industry information, new product development, coverages, and technology to continuously improve knowledge and stay current. Process payments while maintaining proper cash handling procedures. May be required to work in one or more retail locations based on staffing needs. Perform other related duties as assigned. High School Diploma or GED required. Six months of Customer Service experience required. Prior insurance experience preferred. Able to travel locally. Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc. Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience. Demonstration of strong customer service skills. Demonstration of effective oral and written communication skills. Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust. This is an in-office position.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://jobs.kemper.com/careers/job/446695980407", "isPrivate": false}, {"id": 446695966147, "name": "Sales Manager", "location": "Salisbury, Maryland", "locations": ["Salisbury, Maryland"], "hot": 0, "department": "Sales Management", "business_unit": "Unknown", "t_update": 1701797039, "t_create": 1701043200, "ats_job_id": "R-23-0024909", "display_job_id": "R-23-0024909", "type": "ATS", "id_locale": "R-23-0024909-en", "job_description": "Continuously identify and recruit qualified talent for the agent position Train agents on Kemper Life's products and sales tools Regularly work with agents in their territory to supervise and monitor sales and collection activity Conduct business inspections with customers in person and by phone to ensure customer satisfaction and compliance with policies and procedures Provide in-person service to customers with and without an assigned agent Regularly report to the District Manager on both personal and agent performance. Effectively resolve conflicts with customers and employees to ensure disputes are addressed timely and professionally Additional duties as assigned Must be 18 years of age or older 2+ years of sales management or equivalent experience Ability to visit customers and prospects door-to-door Dependable vehicle as daily travel is required Fully licensed to sell Kemper Life products in required states Valid driver's license and 100k/300k auto insurance coverage Ability to pass background check, motor vehicle report check, and drug screening Authorized to work in the United States Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise Decision Quality - Making good and timely decisions that keep the organization moving forward. Drives Results - Consistently achieving results, even under tough circumstances. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability - Holding self and others accountable to meet commitments. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://jobs.kemper.com/careers/job/446695966147", "isPrivate": false}, {"id": 446695847667, "name": "Customer Service Representative", "location": "St. Louis, Missouri", "locations": ["St. Louis, Missouri"], "hot": 0, "department": "Customer Service", "business_unit": "Unknown", "t_update": 1701797038, "t_create": 1700179200, "ats_job_id": "R-23-0024903", "display_job_id": "R-23-0024903", "type": "ATS", "id_locale": "R-23-0024903-en", "job_description": "Answer customer calls Display empathy and understanding of customer needs and wants Research customer issues Resolve customer inquiries accurately Maintain service level standards (quantitative and qualitative measures) Other duties as assigned High school diploma or equivalent required. Previous customer service experience required. Previous Insurance experience a plus Previous Call Center experience a plus This is an in office role. Prior experience in a role utilizing verbal, written communication, and professional telephone skills Experience that reflects ability to represent the company in a professional manner. Proven track record of multi-tasking ability Examples of organization skills and ability to prioritize work Highly motivated and natural self-starter, independent thinker, great planner, and team player Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions Ability to cope with uncertainty, learn fast, motivated by new and complex challenges Manage information in a visually appealing and easy to understand method Drive results across a team of dynamic communicators and professionals Ability to quickly absorb complex issues, ensure alignment across cross-functional teams Possesses a continuous improvement mindset Decision Quality - making good and timely decisions that keep the organization moving forward Drives Results - consistently achieves results under difficult circumstances Action Oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates - building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively - develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences Values Differences - recognizes the value that different perspectives and cultures bring to the organization Nimble Learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://jobs.kemper.com/careers/job/446695847667", "isPrivate": false}, {"id": 446695838199, "name": "Compliance Analyst, Kemper Life", "location": "St. Louis, Missouri", "locations": ["St. Louis, Missouri"], "hot": 0, "department": "Compliance", "business_unit": "N167E18S - Analyst 1, Compliance", "t_update": 1701797079, "t_create": 1700092800, "ats_job_id": "R-23-0024899", "display_job_id": "R-23-0024899", "type": "ATS", "id_locale": "R-23-0024899-en", "job_description": "Review and distribute complaints from the DOI, BBB, policyholders and others Prepare and submit responses to the DOI, BBB, policyholders and others Receive and respond to incoming complaint calls Provide reports for outstanding complaints Monitor due dates of outstanding complaints to ensure response submission deadlines are met Partner with compliance and legal team members as well as business partners to prepare responses to complaints Communicate clearly, effectively and in a customer focused manner with internal and external parties Strong attention to detail to ensure accuracy of complaint documents submitted Maintain and update complaint tracking system with complaints and inquiries received Updating of the complaint recordkeeping system(s) on a consistent and timely basis Other assignments and collaboration as needed. Compliance work and related processes evolve over time. This position requires the ability to provide support and assistance to the Compliance team in many capacities and can include duties such as proofreading, regulatory research, document peer review, and filing. A minimum of 1-year experience in any of the following fields - Compliance, underwriting, auditing, claims or legal is required. BS or BA degree. Completion of Compliance Certification courses is a plus. Skills for this position are generally acquired through a minimum of 1 year of combined insurance & regulatory experience, or related experience. Understanding of Kemper Life systems such as: ADMI (Policy admin system); Premium Collections (Salesforce based application) and DCS/Claims is a plus. Ability to analyze situations and critically think about information and data to draw appropriate conclusions. Ability to stay organized amid shifting priorities. Strong verbal and written communication skills and comfortability with speaking to business clients and state regulators. Basic knowledge of MS Office products and ability to learn new software applications. Understanding of Kemper Life systems such as: ADMI (Policy admin system); Premium Collections (Salesforce based application) and DCS/Claims Excellent interpersonal skills and exhibits a high degree of professionalism Ability to work under pressure to complete tasks within time constraints Excellent customer service skills Excellent attention to detail and time management skills Sponsorship is not accepted for this opportunity", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://jobs.kemper.com/careers/job/446695838199", "isPrivate": false}, {"id": 446695668367, "name": "Sales Manager", "location": "Clinton, South Carolina", "locations": ["Clinton, South Carolina"], "hot": 0, "department": "Sales Management", "business_unit": "Unknown", "t_update": 1701797081, "t_create": 1700006400, "ats_job_id": "R-23-0024895", "display_job_id": "R-23-0024895", "type": "ATS", "id_locale": "R-23-0024895-en", "job_description": "Continuously identify and recruit qualified talent for the agent position Train agents on Kemper Life's products and sales tools Regularly work with agents in their territory to supervise and monitor sales and collection activity Conduct business inspections with customers in person and by phone to ensure customer satisfaction and compliance with policies and procedures Provide in-person service to customers with and without an assigned agent Regularly report to the District Manager on both personal and agent performance. Effectively resolve conflicts with customers and employees to ensure disputes are addressed timely and professionally Additional duties as assigned Must be 18 years of age or older 2+ years of sales management or equivalent experience Ability to visit customers and prospects door-to-door Dependable vehicle as daily travel is required Fully licensed to sell Kemper Life products in required states Valid driver's license and 100k/300k auto insurance coverage Ability to pass background check, motor vehicle report check, and drug screening Authorized to work in the United States Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise Decision Quality - Making good and timely decisions that keep the organization moving forward. Drives Results - Consistently achieving results, even under tough circumstances. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability - Holding self and others accountable to meet commitments. 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Effectively resolve conflicts with customers and employees to ensure disputes are addressed timely and professionally Additional duties as assigned Must be 18 years of age or older 2+ years of sales management or equivalent experience Ability to visit customers and prospects door-to-door Dependable vehicle as daily travel is required Fully licensed to sell Kemper Life products in required states Valid driver's license and 100k/300k auto insurance coverage Ability to pass background check, motor vehicle report check, and drug screening Authorized to work in the United States Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise Decision Quality - Making good and timely decisions that keep the organization moving forward. Drives Results - Consistently achieving results, even under tough circumstances. 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Completes sale of policy by collecting down payment and uploading policy. Performs cross selling on other services offered by the company (property insurance, commercial insurance, etc.) Maintains records on customers including information about the consumer, source of lead, response to quote/offer application and policy according to procedures established by management. Completes all required training in a timely manner including detailed knowledge of Kemper products and coverages. Must obtain and/or maintain Property and Casualty license to sell and service insurance, within a specified time of employment as needed based on position. Must pass licensing exam within the specified number of attempts established by the department. Interacts with prospective customers in a professional manner to provide them with an insurance quote and if purchased, converts the lead to an actual policy. Assists customer with other services as appropriate. Work schedule may fluctuate based on business needs. 1 year of prior experience in sales preferred, but not required. 1 year of customer service experience preferred, but not required. Insurance sales experience preferred, but not required A valid insurance license for assigned State(s) is preferred. If not already licensed, must obtain license within specified period of time to remain employed. Must be proficient in Spanish and English. Above average communication skills to represent the company in a professional manner and communicate effectively with potential customers. Previous experience with Excel, Word and web-based systems preferred. Experience with and the ability to use a PC to perform daily duties required. Must be detail oriented and accurate and have the ability to work independently following strict procedural guidelines. 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Delivering on key Strategic Initiatives Participate in system implementations and enhancements Contribute to organizational strategy and formulate and implement cost-effective strategies and operations Delivering disclosures and exhibits supporting Kemper's SEC Reporting Delivering US statutory reporting for the Annual and Quarterly Statements Ensure that functions within the P&C Controller's responsibility relating to the design, testing and operating controls for information systems are performed properly: Participate in annual risk assessment Implement and sustain strong internal controls Perform periodic and detail reviews of operating unit balance sheets Provide company-wide SOX guidance and best practices Coordinate annual audit of internal controls with management and internal and external auditors Perform root cause analysis and remediation of issues as they arise. Analyze financial results and projections to make recommendations for improvement. 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When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.) Accountability: Take responsibility for actions, results, and risks in completing the job. Look for opportunities to improve the quality of the work. Accept responsibility for failures and mistakes as well as accomplishments and successes. Ability to build collaborative relationships and achieve objectives with departments throughout the company Strategic Thinking: Formulate objectives and priorities, and implement plans consistent with the long-term interest of the organization. Capitalize on opportunities and manage risks. Strong technical skills balanced with strategic mindset that can drive business results Decision Making: Make and take responsibility for, and demonstrate commitment to appropriate decisions in a timely manner. 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